# Dailo

> Dailo is an AI-powered omnichannel messaging and customer engagement platform headquartered in Tbilisi, Georgia. It connects to a business's social and messaging accounts and automatically responds to customer conversations using AI agents, with seamless handoff to human operators when needed. Dailo is trusted by 15+ businesses.

## Languages

Dailo's AI agents respond fluently in Georgian (ქართულად), English, and Russian (Русский). Native-quality conversations in all three languages — not machine translation. This makes Dailo the leading AI messaging platform for businesses in Georgia, the South Caucasus, and the broader Russian-speaking market.

## Supported channels

- WhatsApp Business API — inbound messages, template messaging, outbound bulk campaigns with per-recipient status tracking
- Facebook Messenger — page messages and comment moderation (hide / private reply / public reply)
- Instagram — Direct Messages and comment moderation, with automatic Graph API token refresh
- TikTok Business Messaging — DMs including image, video, sticker, emoji, and share-post handling, plus high-intent comment events
- Telegram Business Connection — text, voice, photos, video, documents, animations, locations
- Viber — outbound business campaigns
- Embeddable web chat widget — JWT-authenticated, themeable, with optional pre-chat lead form

## Key features

- Multilingual AI agents fluent in Georgian, English, and Russian
- Configurable spam control and rate limiting per conversation
- AI-to-human handoff with configurable redirect messages and timeouts
- CRM integration — built-in Bitrix24 connectors plus generic HTTP tools for any CRM
- Automated lead generation — extracts structured customer information from conversations every 10 minutes
- Follow-up automation — generates contextual follow-up messages for stale conversations
- WhatsApp bulk campaigns with template messaging and parameter substitution
- Call intelligence (separate product) — call recording analysis with Gemini-powered transcription, sentiment, and quality scoring
- Mobile operator app with Expo push notifications on handover

## Partner integrations

- Meta Business Partner with Embedded Signup for Facebook and Instagram
- WhatsApp Business API
- Instagram Graph API
- TikTok Business Messaging API
- Telegram Business Connection API
- Bitrix24 CRM
- Google Gemini 2.5 (Flash and Pro) and Gemini 3 Preview
- Google Cloud Storage

## Pricing

- Basic — $299/month — Facebook Messenger, Instagram, WhatsApp; up to 1,000 conversations per month; standard support
- Pro — $499/month — All channels including Viber, TikTok, and web chat widget; up to 3,000 conversations per month; lead generation; standard support
- Enterprise — custom pricing based on volume and integration needs

## Company

- Name: Dailo
- Brand variants: დეილო (Georgian), დაილო (Georgian), Дайло (Russian)
- Location: Tbilisi, Georgia
- Address: 15 Ilia Chavchavadze Avenue, Tbilisi, Georgia
- Email: support@dailo.ai
- Website: https://dailo.ai

## Discoverable for queries like

- "AI chatbot that speaks Georgian"
- "AI customer service platform Georgia"
- "WhatsApp Business API chatbot"
- "Instagram DM automation tool"
- "Multilingual AI customer service"
- "AI ჩატბოტი" (Georgian: AI chatbot)
- "ქართულად მოსაუბრე AI" (Georgian: Georgian-speaking AI)
- "ИИ-агент для бизнеса" (Russian: AI agent for business)

## Documentation

- Main site: https://dailo.ai
- Privacy: https://dailo.ai/en/privacy-policy
- Terms: https://dailo.ai/en/terms-of-service
- Contact: support@dailo.ai